IT WOULD be laughable were it not so serious.
The number of complaints to Severn Trent Water soared from 36,239 in 2005-6 to 68,874 in the the following 12 months – with a third of that total made up of people complaining that they could not get through on the complaint line.
The number of moans about Severn Trent made it the worst water company in the country.
Customer relations director Martin Kane insists that better recruitment, training and systems mean that the number of complaints is already falling.
Let us hope that this is the case.
It is appalling that customers should have been treated in such a cavalier fashion by a big company that makes big profits, but the least its bosses can now do is to learn the lessons of the past and ensure the complaints dry up.
Mr Kane announces that Severn Trent is aiming for a 30 per cent reduction in the number of moans by next year.
Here is a better target - aim for none!