IF THE treatment John and Sue Porter received at the hand of British Gas was unusual, their case would be worrying.
Here was a couple who were hounded by the energy company for electricity bill that had been run-up before their house was even built.
But the fact is that British Gas is subject to numerous well-founded complaints about the service given to customers - and that is a scandal.
British Gas has promised to improve things.
Make sure you do - because the Birmingham Mail will be watching, ready to highlight any more examples of shoddy service.